Product Details

Authors/Editors: Freeman, Ruth; Humphris, Gerry M. This book focuses on major communication challenges in clinical practice—that is, communicating effectively with anxious, “difficult,” or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of front-line clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice. ISBN: 1-85097-099-8 978-1-85097-099-6 , 9781850970996